Clear terms for a clear relationship.

1. Definitions

• Company means Lemoa Technologies Private Limited, operating under the Lemoa AI brand.
• Customer means a clinic, hospital, diagnostic provider, or other healthcare organization that uses the services under a customer agreement.
• Authorized User means a person whom the Customer permits to access or use the services.
• Services means the Lemoa AI clinic operations platform and the enabled appointment, patient, communication, prescription, claims, voice, and related workflows.
• Customer Data means information submitted to, generated in, or accessed through the services for the Customer, including patient and operational information.

2. The services

Lemoa provides software and service infrastructure to help healthcare organizations manage clinic operations and patient communications. Enabled features depend on the Customer’s subscription, configuration, integrations, and applicable order form.

The services are technology and operational tools. Lemoa does not provide medical diagnosis, treatment, prescriptions as a licensed clinician, or independent healthcare services. The Customer and its qualified personnel retain responsibility for patient care and clinical decisions.

3. Accounts and authorized users

• The Customer must provide accurate account and organization information and keep it current.
• The Customer is responsible for its Authorized Users, credentials, access permissions, and use of the services through its account.
• Credentials must not be shared, transferred, or used to bypass role or tenant restrictions.
• The Customer must promptly disable access that is no longer authorized and notify Lemoa of suspected compromise.

4. Acceptable use and restrictions

• Use the services only for lawful healthcare operations and communications within the Customer’s authorized business activities.
• Do not reverse engineer, decompile, copy, resell, sublicense, or create derivative works from the services except where applicable law expressly permits it.
• Do not attempt to access another organization’s data, defeat security controls, introduce malicious code, or interfere with service availability.
• Do not use AI-assisted workflows to make an unsupported clinical, legal, financial, or other high-impact decision without qualified human review.
• Do not submit content that infringes another person’s rights or violates applicable law.

5. Customer obligations and compliance

Lemoa may restrict or suspend a workflow when it reasonably believes the use creates a security, legal, safety, or material service risk. Where practical, Lemoa will communicate the reason and the steps needed to restore service.

• Establish the lawful basis for Customer Data processing and provide required privacy notices and consents.
• Obtain required permissions and disclosures for AI-assisted interactions, call recording, voice processing, messaging, marketing, and sensitive health information.
• Provide accurate patient, appointment, prescription, communication, and configuration data and review important outputs before acting on them.
• Maintain the security of connected systems, API credentials, telephony accounts, messaging accounts, and Customer equipment.
• Maintain lawful opt-out and suppression processes for outbound communications and promptly honor requests received through the Customer’s channels.
• Use the services in accordance with applicable healthcare, privacy, consumer-protection, telecommunication, and professional regulations.

6. Fees and commercial terms

Fees, billing cycles, usage limits, taxes, renewal terms, and payment obligations are governed by the applicable order form, subscription, or customer agreement. If an order form conflicts with these general terms, the order form controls for the specific commercial matter it addresses.

7. Confidentiality and intellectual property

Each party must protect the other party’s non-public information using reasonable safeguards and may use it only to perform or receive the services, comply with law, or exercise rights under the applicable agreement.

Lemoa and its licensors retain all rights in the platform, software, documentation, interfaces, and service improvements. The Customer retains its rights in Customer Data. The Customer grants Lemoa the limited rights needed to host, process, transmit, secure, and provide the services.

8. Data protection

For patient and operational information processed for a Customer, the Customer generally acts as the data fiduciary or controller and Lemoa generally acts as the data processor or service provider. Lemoa processes Customer Data to provide the services, follow the Customer’s documented instructions, maintain security, and meet legal obligations.

The parties may enter into additional data-processing, security, or healthcare agreements where required. Subprocessors may be used for hosting, authentication, communication, telephony, speech, AI, monitoring, and related service functions under appropriate contractual controls.

9. AI and warranty disclaimers

AI-assisted outputs may be probabilistic, incomplete, delayed, or inaccurate. The Customer must apply appropriate human review and must not treat an output as medical advice or as a replacement for a qualified professional.

To the extent permitted by law and subject to any express customer agreement, the services are provided on an as-available basis. Lemoa does not promise that the services will be uninterrupted, error-free, or suitable for every Customer workflow. Third-party systems may affect availability or functionality.

10. Responsibility and indemnity

Each party is responsible for losses caused by its breach of these terms, its unlawful conduct, or its failure to protect information it is required to protect. The Customer remains responsible for its clinical decisions, patient communications, consent practices, scripts, content, integrations, and instructions supplied to Lemoa.

11. Limitation of liability

Any liability allocation, exclusions, and financial limits are governed by the applicable customer agreement or order form. Nothing in these terms excludes liability that cannot lawfully be excluded or limits a party’s responsibility for fraud, willful misconduct, or another non-excludable matter.

12. Term, suspension, and termination

The subscription term, renewal, termination rights, and post-termination data handling are governed by the applicable customer agreement. Either party may seek appropriate action where the other party materially breaches its obligations and does not cure the breach within the applicable contractual period.

After termination, Lemoa handles Customer Data according to the applicable agreement, including any agreed export, deletion, backup, and legal-retention requirements.

13. Support and availability

Support channels, response targets, maintenance notices, service levels, and exclusions are governed by the applicable subscription or customer agreement. Lemoa may perform maintenance, introduce improvements, or temporarily restrict a feature to protect the service or comply with law.

14. General provisions

• These terms and the applicable customer agreement form the agreement between Lemoa and the Customer for the services.
• If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue to apply.
• Neither party may assign the agreement except as permitted by the applicable customer agreement or in connection with a permitted corporate transaction.
• The parties are independent contractors. These terms do not create an agency, partnership, joint venture, or employment relationship.
• Notices and governing-law provisions are handled as stated in the applicable customer agreement.

15. Contact

Questions about these Terms should be raised through the Customer’s Lemoa account contact or by contacting hello@lemoa.in. The service provider is Lemoa Technologies Private Limited, operating under the Lemoa AI brand.