01WhatsApp + Web
Patient Companion
A 24/7 front door for patient conversations.
Handles routine questions, appointment requests, rescheduling, intake, and reminders in the channels patients already use.
FAQsIntakeAppointments
Bharat Clinic OS 1 by LemoaHealth
One operating system for the patient workflow.
Connect patient enquiries, intake, appointment booking, and follow-up through WhatsApp, voice, and coordinated team actions.
Patient context travels with the workflow.Start with one patient touchpoint, then connect the next action as your team is ready.
The product suite
Everything your front desk needs, in one platform.
WhatsApp, voice, and workflow agents support different stages of the same journey, with staff controls and human handoffs throughout.
02Phone
AI Voice Receptionist
A helpful first response when the phone rings.
Answers inbound enquiries, captures intent, and coordinates appointment requests or staff routing within your configured workflow.
Inbound callsAppointment requestsRouting
03Voice + WhatsApp
Outbound Follow-up Agent
Keep every important follow-up moving.
Runs reminders, confirmations, missed-call recovery, and post-visit check-ins at the right time.
RemindersCheck-insRecovery
04Team workflow
Doctor Context Agent
Make the handoff easier to act on.
Turns patient conversations into structured summaries, intake context, and clear next actions for care teams.
SummariesHandoffsNext actions
05Platform
Workflow Orchestration
Give every request a destination.
Routes conversations, escalations, and operational actions to the right person, system, or workflow.
RoutingEscalationOwnership
One connected patient journey
From first enquiry to follow-up.
Each stage shares context with the next. Configure the operational actions your team needs and keep clinical decisions with staff.
Patient enquiry
Answer approved questions and capture what the patient needs through WhatsApp or voice.
Patient intake
Gather relevant details and prepare context for staff review. Clinical decisions stay with your care team.
Appointment booking
Coordinate booking, rescheduling, and confirmations. Direct booking depends on your configured scheduling workflow; other requests go to staff.
Follow-up
Coordinate configured reminders and post-visit check-ins, capture responses, and route concerns to your team.
Workflow library
From patient request to completed action.
Make the product concrete through the moments your teams handle every day.
WhatsApp intake
Collect → Qualify → RouteA new patient shares their needs and required details before the team takes over.
Missed-call recovery
Detect → Call back → Understand → RouteA missed call becomes a helpful callback instead of a lost patient request.
Appointment reminder
Identify → Remind → Confirm → UpdatePatients can confirm or change an upcoming appointment without another manual chase.
Post-visit follow-up
Call → Check in → Capture → EscalateThe right follow-up happens after the visit, with sensitive responses routed to a person.
Control and safety
AI that works within your rules.
Choose approved information, define escalation paths, and keep people in control of sensitive or clinical decisions.
Approved answers and knowledgeConfigurable workflowsHuman handoffsRole-based permissionsConversation contextClear escalation rules
LemoaHealth supports healthcare operations. It does not diagnose, prescribe, or replace clinical judgement.
The clinic, clearly in view
One place to see what needs attention next.
Keep enquiries, intake context, appointment activity, and follow-up visible to the team. Dashboard shown with example data.
