01
Missed calls
Patients call when reception is busy and never hear back, even when the request was simple.
Bharat Clinic OS 1 · For clinics
Connect your clinic from enquiry to follow-up.
Bring patient enquiries, intake, appointment coordination, and follow-up into one workflow, with context for reception and care teams.
✓Start with one workflow. Expand when your team is ready.
Today, in motionExample
FRONT DESKPatient requests
5 example requestsWhatsApp intakeNew patient · details collected
Inbound voice callAppointment request · routed
Follow-up queue12 reminders ready to send
LC
TEAM HANDOFF READYSummary attached for Dr. Mehta
→Always available
✦Human context, when it matters
The clinic reality
The small things are taking up your team’s day.
Most front-desk pressure does not come from one difficult task. It comes from dozens of small requests arriving at the same time, across different channels.
02
Constant WhatsApp messages
The same appointment, timing, and preparation questions arrive throughout the day.
03
Manual appointment work
Staff spend time collecting details, checking availability, confirming slots, and rescheduling.
04
Forgotten follow-ups
Patients who need a reminder or check-in can fall through the cracks between busy clinic days.
05
Scattered context
Doctors and staff search through conversations to understand what the patient needs next.
Your clinic’s digital team
A digital team member for every repetitive task.
LemoaHealth works alongside reception and care teams. Each agent has a clear job, a defined boundary, and a human handoff when judgement is needed.
01Ready to help
Handles WhatsApp conversations
Patient Companion
Greets patients, answers approved questions, and collects the details your team needs before stepping in.
FAQsAppointment requestsReschedulingPatient intake
02Ready to help
Handles phone calls
Voice Receptionist
Answers inbound calls, understands why the patient is calling, and sends the next action to the right owner.
Inbound callsCommon questionsAppointment requestsCall routing
03Ready to help
Keeps patients moving after the interaction
Follow-up Agent
Keeps confirmations, reminders, and post-visit check-ins moving through configured workflows and staff handoffs.
RemindersConfirmationsPost-visit check-insMissed-call recovery
04Ready to help
Prepares information for staff
Context Agent
Turns the conversation into a concise handoff so the person taking over starts with context, not a blank screen.
Conversation summariesIntake contextHandoff information
Clinic workflows
Built around the workflows your clinic already runs.
Start with the operational loop that is costing your team the most time. The workflow becomes visible, repeatable, and easier to improve.
01New patient
Patient enquiry → Intake → Appointment coordination → Follow-up
Collect the right starting information, keep the conversation warm, and give reception a useful handoff.
Map this workflow02Appointment booking
Request → Availability → Confirmation → Reminder
Coordinate requests and confirmations using your scheduling rules. Direct booking depends on your configured workflow; staff handle requests that need review.
Map this workflow03Rescheduling
Patient request → Identify appointment → Reschedule → Confirmation
Make changes easier for patients while keeping the calendar and team informed.
Map this workflow04Missed call
Missed call → Automatic callback → Understand request → Route
Turn an unanswered call into a clear next step instead of a lost opportunity to help.
Map this workflow05Post-visit follow-up
Follow-up due → AI call/message → Capture response → Escalate if needed
Keep routine check-ins consistent and make sensitive responses visible to a human team member.
Map this workflowA day with LemoaHealth
See what a calmer clinic day looks like.
The point is not to automate your team out of the picture. It is to give them fewer repetitive loops and more room for the patients in front of them.
01
8:30 AM
Patient messages begin arriving
Routine questions are handled automatically while reception starts the day.
02
10:15 AM
Reception gets busy
The AI voice receptionist handles incoming calls and captures the reason for each request.
03
1:30 PM
A new patient requests a consultation
Intake details are collected and routed with the right context.
04
4:00 PM
Appointments need confirmation
Approved reminders go out and patient responses are recorded.
05
6:30 PM
The clinic closes
Patient conversations continue through WhatsApp and voice after the team signs off.
What changes for your team
More patients served. Less admin for your team.
Every capability should connect back to a practical improvement in how your clinic responds, coordinates, and follows through.
Fewer missed conversations
Help patient requests reach a useful first response and a visible next step.
Faster response times
Answer repeatable questions immediately, across the channels patients already use.
Less reception admin
Reduce the copy-paste work around intake, confirmations, and rescheduling.
More consistent follow-up
Make reminders and post-visit check-ins part of the workflow, not someone’s memory.
Better patient context
Put a concise summary and next action in front of the person taking over.
After-hours response
Configure after-hours answers and intake, with requests available for staff review.
Start where it matters
Give your front desk more room to focus.
See how LemoaHealth can fit into your clinic’s existing workflow, one practical use case at a time.