24/7 inbound availability
Answers patient calls after hours, during peak periods, weekends, and holidays.
Voice AI agent capabilities
The capability map
Three groups. Every item ends in an action.
Capabilities are listed as things the agent performs or prepares - not as abstract intelligence claims.
Availability and voice
How the agent sounds and when patients can reach it.
Custom voice, tone, and greeting
Shaped to your clinic’s identity, with configurable prompts and fallback behaviour.
Language-aware conversations
Understands the patient’s language and responds in the same language where supported.
Configurable fallback
Defines what happens when the agent is unsure - clarify, capture, or hand off.
Patient operations
The front-desk work the agent carries for patients.
Appointment booking
Checks availability and confirms the right slot within the configured workflow.
Rescheduling and cancellations
Helps patients move or cancel appointments without another back-and-forth.
Availability and doctor discovery
Answers who is available and when, where connected to the scheduling workflow.
Confirmation and reminder calls
Outbound calls that keep appointments confirmed and patients prepared.
Follow-up and post-visit check-ins
Configured check-ins after visits, routed onward when responses need a person.
Structured information collection
Collects the details a workflow defines, in the patient’s own words.
Team operations
What your clinic receives from every conversation.
Call summaries
A concise record of what was asked and what was done.
Structured intent and request type
Every call is classified against your configured workflows.
Ownership and next-action routing
Requests arrive with an owner and the next step already attached.
Human handoff
Sensitive, uncertain, or clinical moments route to a person with context.
Conversation review
Teams can review conversations and see how workflows are performing.
How to read a capability
Every capability ends in a proof state.
Each capability should be judged by the same four-beat pattern - what the patient says, what the agent does, what the system records, and what your team sees.
01 · Patient
The patient says what they need.
02 · Agent
The agent responds in voice and confirms intent.
03 · System
The workflow performs or prepares the action.
04 · Team
The clinic sees the result with context.
Capability rollout is per workflow: a capability becomes available to your clinic when the corresponding workflow is configured and approved by your team.